Survey: Facebook is Growing News Source, But Trusted? Not So Much

More than half of all adults in the U.S. (55%) get news from social media sites (either "often" or "sometimes"), up from 47% in 2018, with Facebook the most popular site for news by a wide margin. But there is concern over the control social media sites have over the news they serve up, and how they use it.

That is according to a Pew survey July 8-21 of 5,107 U.S. adults (margin of error plus or minus 1.7 percentage points).

Over half (52%) said they got news from Facebook, with YouTube second at 28%, followed by Twitter, 17%, and Instagram 14%.

But a solid majority (62%) said that social media companies like Facebook have too much control over the news their users see on the platforms, and 55% said that results in a "worse" mix of news. Only 15% said it results in a better mix and only 21% said social media platforms have the "right amount" of control over the news people see.

And while some platforms have announced plans to favor high-quality news sources, only 34% said they think social media platforms favor outlets with high reporting standards and only 18% said they favor those with "politically neutral coverage."

Republicans and Republican-leaning independents are more likely (75%) to say social media companies have too much control over the news that people see while only about half (53%) of Democrats and leaners say so.

A large majority (82%) said social media companies treat some news organizations differently than others, with 88% saying the sites favor "attention-grabbing articles," 84% said they favor sites with high traffic and 79% say they favor those whose coverage has "a certain political stance."

About half of the respondents (48%) said the posts about news they see on social media are liberal or very liberal, while only 14% said they were conservative or very conservative.

Complaints, primarily from Republicans, about Silicon Valley censorship of conservative speech was reflected in the poll, though less than half (43%) of Republicans and Republican leaners said that censorship of speech in general was a "very big" problem on social media, compared to 30% of Democrats who said it was.

About a third of Democrats and leaners (36%) said that online harassment of journalists was a big problem, while only 17% of Republicans and leaners said so. 

John Eggerton

Contributing editor John Eggerton has been an editor and/or writer on media regulation, legislation and policy for over four decades, including covering the FCC, FTC, Congress, the major media trade associations, and the federal courts. In addition to Multichannel News and Broadcasting + Cable, his work has appeared in Radio World, TV Technology, TV Fax, This Week in Consumer Electronics, Variety and the Encyclopedia Britannica.