Market-research company Centris Thursday defended its recent study that suggested that there could be upward of 9 million households with digital-TV-reception problems after the transition to digital.
In response, the Association for Maximum Service Television said the study was flawed, adding, “Consumers should not be misled by 'proprietary analysis' asserting that they must purchase antennas that are more expensive or shift to pay cable, satellite or telecom video services."
Centris countered in a statement Thursday that it stuck by its findings that 9.2 million households could have reception issues, adding that the number was probably even conservative.
"Centris has no vested interest in any one constituency or any particular piece of technology," the company said, "and has not recommended that consumers purchase any additional equipment or technology unless it is needed." Centris did advocate that consumers be "forewarned" about the potential for reception problems and the possible need to upgrade antennas.
"If consumers are not educated about such problems, they may incorrectly conclude that reception problems are due to flaws in converter boxes and might then proceed to return their converter boxes to retailers," the company said. "That would be an unfortunate consequence and one that may be preventable."
The smarter way to stay on top of broadcasting and cable industry. Sign up below.
Thank you for signing up to Broadcasting & Cable. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.