customer service Latest about customer service Three Strategies to Take on Netflix By Roger High, Fortegra published 5 March 18 MCN Guest Blog Customer Service Makeover Yields Results By Mike Farrell published 25 September 17 Marketing Operators Warming to Big Data By K.C. Neel published 19 January 15 Technology Comcast Names Herrin SVP Customer Experience By Mike Farrell published 26 September 14 Technology Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Technology Comcast Bolsters Customer Care Leadership In Chicago Region By MCN Staff published 23 January 15 Fates & Fortunes WiFi Grows Beyond Cellular Shadow By K.C. Neel published 20 October 14 Technology PwC: Consumers Will Pay More for Better Experience By Mike Farrell published 27 March 18 Marketing What to Do When Subs Call to Cancel By Jarred Brown, Applied Predictive Technologies published 6 September 17 MCN Guest Blog Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International published 19 October 15 MCN Guest Blog 1 2 3 4 5 6 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES1B+C Hall of Fame Honors the Class of 20252B+C Hall of Fame Announces Its Class of 2025 3DirecTV Acquires Dish, Unifying Struggling Satellite Business 4Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter?5Freeze Frame: B+C Hall of Fame 2024
What to Do When Subs Call to Cancel By Jarred Brown, Applied Predictive Technologies published 6 September 17
Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International published 19 October 15
