Comcast Expands Bill Pay Options

Comcast has struck a partnership with electronic payment provider PayNearMe to offer customers who prefer to pay their TV, Internet and phone bills in cash to do so using the XFinity My Account App in more than 7,700 7-Eleven stores across the country.

Using the new feature, combined with the more than 500 XFinity stores, Comcast customers will have access to over 8,000 cash payment locations across the country.

A list of participating 7-Eleven stores can be found here.

“Improving the customer experience is our top priority, which is why we’re giving customers more options when it comes to interacting with us,” said Comcast Cable vice president, strategy & development, customer service Mark Allen in a statement. “About five percent of our customers prefer to pay their bills in cash each month.  This new partnership gives those customers a payment option that is convenient and simple.”

Here’s how it works:

  • Go to the ‘Pay Bill’ section of the XFinity My Account app and select the new ‘Cash via PayNearMe’ option.  
  • Choose the amount you want to pay and follow the instructions provided by PayNearMe until you receive a barcode.
  • Head to a nearby participating 7-Eleven store, scan the barcode on your phone and pay the amount you selected. There is a $1.25 PayNearMe convenience fee per transaction.
  • 7-Eleven will provide you with a paper receipt and you will receive a digital receipt on your phone confirming the payment amount.  The payment will post to your account within 48 business hours.

Customers who are not already using the XFinity My Account app can download it for iOS and Android. Customers can manage all aspects of their account using the My Account app, including scheduling a call with a care representative, troubleshooting their equipment, checking their appointment time and rescheduling appointments, easily viewing, changing and sharing their Wi-Fi network name and password, and more.

“We’ve seen steady growth in the number and size of businesses that use PayNearMe to remotely collect cash payments,” said PayNearMe senior vice president of enterprise and government Christian Solomine in a statement. “Customers consistently tell us they want to pay at convenient locations on their own time and schedule.  Comcast’s addition of PayNearMe as a cash payment option is an exciting example of what businesses can do to improve the customer experience.”