customer service Latest about customer service Helping Subscribers Help Themselves By Mike Farrell published 28 May 18 Distribution Satisfy Subs With The Personal Touch By Christopher S. Dean, Vlocity published 27 January 20 MCN Guest Blog Comcast Goes Wide With ‘RealTime Assist’ By Jeff Baumgartner published 15 November 17 Technology Altice USA Opens First ‘Experience Center’ By Jeff Baumgartner published 20 November 17 Technology Three Strategies to Take on Netflix By Roger High, Fortegra published 5 March 18 MCN Guest Blog Operators Warming to Big Data By K.C. Neel published 19 January 15 Technology Comcast Bolsters Customer Care Leadership In Chicago Region By MCN Staff published 23 January 15 Fates & Fortunes Comcast Names Herrin SVP Customer Experience By Mike Farrell published 26 September 14 Technology Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Technology INTX 2015: Comcast to Hire 5,500 CSRs By Mike Farrell published 5 May 15 Technology 1 2 3 4 5 6 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES1B+C Hall of Fame Honors the Class of 20252B+C Hall of Fame Announces Its Class of 2025 3DirecTV Acquires Dish, Unifying Struggling Satellite Business 4Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter?5Freeze Frame: B+C Hall of Fame 2024
