customer service Mediacom Promotes Jon Coscia, Jack Griffin Industry veterans become SVPs of customer care, finance units Satisfy Subs With The Personal Touch Comcast Portal Vulnerabilities Exposed Again by Determined Online Security Expert Latest customer service McCaskill Hammers MVPDs Over Customer Service, Fees By John Eggerton published 23 June 16 Multichannel News Breaking the Stereotype: How Cable Companies Can Make Customers’ Lives Easier By Roger High, Fortegra published 22 March 17 Multichannel News Another Look at The Cable Guy By Mike Farrell published 14 June 16 Multichannel News Dish Highlights Community Service By Mike Farrell published 6 June 18 Multichannel News Helping Subscribers Help Themselves By Mike Farrell published 28 May 18 Multichannel News PwC: Consumers Will Pay More for Better Experience By Mike Farrell published 27 March 18 Multichannel News Three Strategies to Take on Netflix By Roger High, Fortegra published 5 March 18 Multichannel News Satisfy Subs With The Personal Touch By Christopher S. Dean, Vlocity published 27 January 20 Multichannel News Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Multichannel News Comcast Names Herrin SVP Customer Experience By Mike Farrell published 26 September 14 Multichannel News 123456Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1YouTube Ad Revenue Spikes 21% to $8.1 Billion in Q1, Smashes Forecasts2Roku Soundly Beats Q1 Revenue Forecasts with Sales of $881.5 Million3Nathan Lane, Michaela Jae Rodriguez, Carl Clemons-Hopkins to Receive Critics Choice Celebration of LGBTQ+ Cinema & Television Honors4Neil Gaiman’s ‘Sandman’ Universe Expands With ‘Dead Boy Detectives’ 5Fuse Urging Young Viewers To Vote With Blunt Campaign
Breaking the Stereotype: How Cable Companies Can Make Customers’ Lives Easier By Roger High, Fortegra published 22 March 17