customer service Mediacom Promotes Jon Coscia, Jack Griffin Industry veterans become SVPs of customer care, finance units Satisfy Subs With The Personal Touch Comcast Portal Vulnerabilities Exposed Again by Determined Online Security Expert Latest customer service Comcast To Open Tucson Support Center By Mike Farrell published 21 May 15 Multichannel News Comcast Tests ‘Neighborhood Concierge’ Service in Seattle By Jeff Baumgartner published 15 May 15 Multichannel News INTX 2015: Comcast to Hire 5,500 CSRs By Mike Farrell published 5 May 15 Multichannel News TWC Going Wide with ‘TechTracker’ By MCN Staff published 5 October 15 Multichannel News Comcast Goes Wide With ‘RealTime Assist’ By Jeff Baumgartner published 15 November 17 Multichannel News Glympse Powering Some Cable Tech-Tracking Apps By Jeff Baumgartner published 14 December 16 Multichannel News Altice USA Opens First ‘Experience Center’ By Jeff Baumgartner published 20 November 17 Multichannel News Customer Service Makeover Yields Results By Mike Farrell published 25 September 17 Multichannel News What to Do When Subs Call to Cancel By Jarred Brown, Applied Predictive Technologies published 6 September 17 Multichannel News Comcast Portal Vulnerabilities Exposed Again by Determined Online Security Expert By Daniel Frankel published 9 August 18 Multichannel News 1 2 3 4 5 6 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES1B+C Hall of Fame Announces Its Class of 2025 2DirecTV Acquires Dish, Unifying Struggling Satellite Business 3Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter?4Freeze Frame: B+C Hall of Fame 20245E.W. Scripps Folding Scripps News, Eliminating 200 Jobs; Stock Jumps 15%
What to Do When Subs Call to Cancel By Jarred Brown, Applied Predictive Technologies published 6 September 17
Comcast Portal Vulnerabilities Exposed Again by Determined Online Security Expert By Daniel Frankel published 9 August 18
