Six years ago, several embarrassing viral audio clips emerged, featuring befuddled Comcast customers desperately trying to cancel their service, only to be flummoxed by a confounding shell game of transfers, lengthy holds and inexplicable badgering from reps trying convince them to upgrade their service, not cancel it.
The ghastly optics convinced Comcast to embark on what it marketed as a $350 million customer service face lift.
In regard to Comcast and the rest of the U.S. cable and telecom industry, nothing as unseemly seems to have hit the social internet since that time.
Nonetheless, the public image damage to the broader cable biz seems to be: when Saturday Night Live decides to skewer something in a sketch, it's usually a phenomenon or annoyance that's become relatable in a mainstream way.
Meh, these regional monopolists share so much. Might as well share awful reputations.
Take a gander at the sketch below.
Daniel Frankel is the managing editor of Next TV, an internet publishing vertical focused on the business of video streaming. A Los Angeles-based writer and editor who has covered the media and technology industries for more than two decades, Daniel has worked on staff for publications including E! Online, Electronic Media, Mediaweek, Variety, paidContent and GigaOm. You can start living a healthier life with greater wealth and prosperity by following Daniel on Twitter today!
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