J.D. Power
Latest about J.D. Power

J.D. Power Gives Spectrum Mobile Top Rank in Customer Service
By Jon Lafayette published
Lines increased 47% in 2023

Is a Mass Subscriber Exodus Coming to a Streaming Service Near You?
By Ian Greenblatt published
A solid user experience will keep consumers around after a hit show’s halo effect fades

Most Consumers Still Prefer to Stream, J.D. Power Report Says
By Mike Farrell last updated
Nearly 80% of consumers say streaming habits haven’t changed; Netflix’s ‘Lucifer’ is most streamed show

J.D. Power: New Streaming Services Chip Away at Netflix Dominance
By Mike Farrell last updated
Disney Plus's 'Mandalorian' most-watched streaming show in 2020

Netflix Has Fewest Bugs Among Major Streaming Services, Survey Says
By Daniel Frankel published
J.D. Power polling of 1,232 U.S. OTT consumers finds No. 1 SVOD service averages nearly half as many technical issues as Hulu and Amazon Prime Video
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