J.D. Power J.D. Power Gives Spectrum Mobile Top Rank in Customer Service Lines increased 47% in 2023 Is a Mass Subscriber Exodus Coming to a Streaming Service Near You? A solid user experience will keep consumers around after a hit show’s halo effect fades Most Consumers Still Prefer to Stream, J.D. Power Report Says Nearly 80% of consumers say streaming habits haven’t changed; Netflix’s ‘Lucifer’ is most streamed show Latest J.D. Power JD Power: Online Self-Help Tops Phone in Telecom Customer Satisfaction By John Eggerton published 20 March 20 Multichannel News 12Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1‘Judge Judy,’ ‘Hot Bench’ Renewed for 2 More Years 2ESPN, Amazon Prime Video Reportedly Close To New Deals With the NBA 3RuPaul Game Show ‘Lingo’ Returns to CBS May 24 4Catchy Comedy Features ‘Gomer Pyle, USMC’ Weekend Marathon 5Serious, Big-Boy Cord-Cutting Finally Catches Up to Charter — Top Pay TV Provider Just Had Its Worst Quarterly Customer Losses Ever
JD Power: Online Self-Help Tops Phone in Telecom Customer Satisfaction By John Eggerton published 20 March 20