The quality of Internet protocol based phone services still causes concerns, even though many big companies are investing heavily in the technology, a survey from a vendor in the field indicates.
Psytechnics conducted a survey at the VoiceCon San Francisco convention last month. It found that 64% of respondents currently use an IP telephone service, and 68% of those that don’t have plans to deploy one within the next year.
The Portsmouth, N.H.-based QoE equipment vendor also said 62% of enterprises using IP telephony have experienced poor quality.
Respondents blame unreliable service providers and the challenge of managing multi-vendor deployments for sub-par quality of experience, it said.
The survey also found 57% of respondents reporting that IP telephony it is their organization's top IP communications investment priority. And 33% of respondents view unified communications as a major initiative for next year.
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