Roku confirmed that it has sent letters to some customers notifying them that they might have purchased a Roku 4 player with a “manufacturing glitch” and offering a replacement.
Roku didn't elaborate on the technical issue the company discovered, but an official said it had to do with a “small number” of Roku 4 models that were manufactured last fall. Tech blogger Dave Zatz speculates that the issue could be heat-related, and stem from some complaints about Roku 4s with noisy fans.
Roku introduced the $129.99, 4K-capable Roku 4 in October 2015, offering a new OTT option equipped with the company’s new operating system, an expanded “Roku Feed,” and alongside the debut of a new mobile app for the platform. Roku 4 is also the company’s new top-of-the-line model (complementing the Roku 3, Roku 2 and Roku Streaming Stick), and competes with Amazon’s new 4K-capable Fire TV box and the new apps-friendly (not but 4K-capable) Apple TV, and other platforms such as the Chromecast streaming adapter and devices that use Google’s new Android TV OS.
CordCutterNews reported on Roku's customer outreach about the Roku 4 on Sunday (March 6).
Per this post in the Roku forums, here is the content of that letter:
Dear Roku customer,
Thank you for your recent purchase of a Roku 4, the newest addition to our line of streaming players. We are getting in touch after discovering a manufacturing glitch with a small number of Roku 4 players. We identified your Roku 4 player as potentially among this group, and as a result would like to replace it to avoid any potential issues that would impact your use and enjoyment.
In the next few days we will ship out a new Roku 4 player and a return label for the one you have. We ask that you return your current Roku 4 player as soon as you receive our package.
- Please reply to this email with your full name and current shipping address including zip code, which will be used to ship the new Roku 4 player.
We apologize for the inconvenience, and appreciate your assistance in helping ensure you have the best possible streaming experience.
Thank you and happy streaming,
The smarter way to stay on top of the multichannel video marketplace. Sign up below.
Thank you for signing up to Multichannel News. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.