Jones/NCTI has launched Amp, an app for front line field tech that delivers on-demand information and training to PC browsers and mobile devices.
The app, called Amp, delivers a range of content to those on-the-go techs, including training content and curriculum materials, and alerts on safety updates and severe weather, and is designed to boost “first call resolution” while aligning field teams with customer service, Jones/NCTI said.
According to the company, Amp provides, “thousands of hours of video” covering demos, on-the-job tips and aids, and tutorials. In addition to Jones/NCTI’s course content, the app can also support custom learning materials and third-party vendor equipment education information.
Jones/NCTI supports Amp on Web browsers and via apps for iOS and Android-powered devices.
"Amp takes learning to the next level, and empowers technicians to do their job accurately," said Stacey Slaughter, CEO and CFO of Jones/NCTI, said in a statement. "As companies require a workforce with more comprehensive skills and education, Amp provides the just-in-time knowledge technicians need to provide an excellent customer service experience 'in the moment.' We are invigorating our products to ensure that Jones/NCTI tools support the way technicians learn today so that they can personalize their experience with bite-size, chunk knowledge, social learning and more."
The smarter way to stay on top of the multichannel video marketplace. Sign up below.
Thank you for signing up to Multichannel News. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.