The fastest growing pay TV service at the beginning of the last decade, Verizon Fios TV just experienced its worst customer quarter ever, losing 84,000 subscribers in Q1.
The IPTV platform now has less than 4.2 million users and is seeing—right along with the rest of the linear pay TV business—accelerated losses. Fios TV shed 222,000 users in 2019, and this most recent Q1 represented a quickening over the 53,000 users lost in the first quarter of 2019.
In its earnings release Friday, Verizon said the losses reflect “the ongoing shift from traditional linear video to over-the-top offerings.”
Verizon is currently promoting third-party services like the YouTube TV virtual MVPD platform, which the telecom offers Fios Internet users free for three months upon signup. Verizon is also offering Fios Internet signups a free year of Disney Plus.
Notably, AT&T has stopped taking on new customers to its rival U-verse TV platform, which was launched back in the mid-aughts alongside Fios.
Verizon reported the addition of 59,000 Fios Internet users, “as work-from-home, in-home schooling, and other related measures increased the demand for high-quality broadband offerings.”
Verizon also announced this week that it’s developing a kind of “tech in a box” solution to enable self-install of Verizon fiber internet, keeping technicians out of the home and socially distanced.
Here’s a company video outlining how that works:
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