Oracle has inked a deal to acquire TOA Technologies (TOA), a provider of cloud-based field service systems that coordinate activities between dispatchers, mobile employees and their customers. Financial terms were not disclosed.
In TOA, Oracle will get TOA’s Field Service SaaS platform, which monitors real-time field service requests coming in from contact centers, to determine the right field service reps to dispatch, and an analytics tool that monitors and views current inventories, predicts service windows, and optimizes field service operations.
TOA said its products manage more than 120 million service events annually in more than 20 countries and include global brands across many industries including Dish Network, E.ON, Home Depot, Ricoh, Telefonica, Cable ONE, Virgin Media and Vodafone.
Oracle said it’s currently reviewing TOA’s product roadmap and will be providing guidance to customers on its plans. But it’s expected that Oracle will integrate TOA with Oracle Service Cloud, a platform for online access to customer service and contact centers.
“Field Service is a critical aspect of customer service and by integrating TOA with Oracle Service Cloud, Oracle will uniquely offer enterprises the ability to coordinate face-to-face service interactions from the contact center to service scheduling and delivery,” said David Vap, group VP, Oracle product development, in a statement.
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