On a normal Tuesday morning, Hulu’s Apple device apps could crash for a few hours, and few would notice.
But during the pandemic, a few missed hours of video streaming equate to serious appliance failure—like the refrigerator, the air conditioner or—gasp!—the internet itself not working for a few hours.
During a six-hour window, starting at around 4 a.m. CST Tuesday, and peaking in mid-morning with over 3,500 hourly complaints on Down Detector, the Hulu app for iPhones and Apple TV devices experienced playback problems.
The outage was notable enough to make a #HuluDown hashtag trend on Twitter for several hours, with users—their sleep disrupted by social distancing—taking to social media to rant. “Hulu really decided to have a breakdown when I want to watch my shows now what am I supposed to do? Sleep?” tweeted one bereft user.
On Reddit, users described being advised to wait for an app update, suggesting something was changed at the server level before a new app iteration could be rolled out.
By late morning, the skies had cleared and the disruption was gone.
“Sorry for the interruption! We’re currently investigating this issue with a high priority, and we hope to have a fix in place soon. Thanks a bunch for your patience!,” Hulu’s official support account tweeted.
The smarter way to stay on top of the streaming and OTT industry. Sign up below.
Thank you for signing up to Next TV. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.