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Comcast Blames Recent Outage on ‘Hardware Issue’

Comcast said a “hardware issue” was to blame for a temporary outage that affected the MSO’s voice, video and broadband services nationwide early Tuesday morning.

“Early yesterday morning, our engineers detected a hardware issue that impacted voice, video and Internet services for a subset of customers across the country for several hours,” Comcast said, in a statement. “During this time, customers also may have had difficulty reaching us by phone. Our engineers quickly identified and resolved the issue, and services have returned to normal. We appreciate our customers’ patience as we worked to fix this and are sorry that we inconvenienced them.”

Comcast did not detail the precise nature of the hardware issue, but did keep customers apprised of the situation on Twitter:

Today’s issues have been resolved for almost all customers. We apologize & thank you for your patience. Details here:

— ComcastCares (@comcastcares) October 11, 2016