customer experience Latest about customer experience The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology Published 8 January 18 MCN Guest Blog Comcast Bolsters Customer Care Leadership In Chicago Region By MCN Staff Published 23 January 15 Fates & Fortunes Comcast Rings Up Call-Back Feature By Jeff Baumgartner Published 18 December 14 Technology Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International Published 19 October 15 MCN Guest Blog Comcast Picks Charleston for New Call Center By Jeff Baumgartner Published 5 April 16 Technology Dish Launches ‘My Tech’ By Jeff Baumgartner Published 22 September 15 Technology Comcast Tests App That Lets Subs Track, Rate Techs By Jeff Baumgartner Published 20 November 14 Technology 1 2 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES 1 B+C Hall of Fame Honors the Class of 2025 2 B+C Hall of Fame Announces Its Class of 2025 3 DirecTV Acquires Dish, Unifying Struggling Satellite Business 4 Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter? 5 Freeze Frame: B+C Hall of Fame 2024
The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology Published 8 January 18
Humans Still Matter in Our App-Driven World By Scott Dutton, CSG International Published 19 October 15
