customer experience The Independent Show: Small Ops Say Communication Is Key to Customer Experience Panel says keeping customers informed across devices and technologies is a big differentiator in crowded landscape Cable Center Unveils Five-Year Plan Intrapreneurship Academy Expands Pay TV Customer Care: Managing the Customer Life Cycle Latest customer experience Altice USA Opens First ‘Experience Center’ By Jeff Baumgartner published 20 November 17 Multichannel News The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology published 8 January 18 Multichannel News Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Multichannel News TWC Bringing Uber-Like Capability to ‘TechTracker’ By Jeff Baumgartner published 21 April 16 Multichannel News Comcast Picks Charleston for New Call Center By Jeff Baumgartner published 5 April 16 Multichannel News Dish Launches ‘My Tech’ By Jeff Baumgartner published 22 September 15 Multichannel News Comcast Bolsters Customer Care Leadership In Chicago Region By MCN Staff published 23 January 15 Multichannel News 12Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1‘Interview with the Vampire,’ ‘Pretty Little Liars: Summer School’ Return to TV: What’s Premiering This Week (May 6-12)2Cable TV Pioneers Adds 21 Inductees in New Class 3Netflix Acquires U.S. Rights for Mark Duplass’ Indie-Financed TV Series ‘Penelope’4Dabl Debuts New Weekday Schedule 5Meteorologists Wade Carefully Into the Waters of Climate Change On-Air (Panel)
The End-Goal of Cable Innovation: A Clear Focus on Retention By Paul Hughes, Netcracker Technology published 8 January 18