customer experience Latest about customer experience The Independent Show: Small Ops Say Communication Is Key to Customer Experience By Mike Farrell last updated 26 July 22 Panel says keeping customers informed across devices and technologies is a big differentiator in crowded landscape Business Cable Center Unveils Five-Year Plan By Mike Farrell published 19 January 21 Intrapreneurship Academy Expands Business Pay TV Customer Care: Managing the Customer Life Cycle By MCN Staff last updated 15 October 20 Viewpoint Hulu Opens ‘Viewer Operations Experience’ Office in San Antonio By Jeff Baumgartner last updated 7 September 20 Technology Hulu Hires Head of Viewer Experience Operations By Jeff Baumgartner last updated 7 September 20 Technology TWC Bringing Uber-Like Capability to ‘TechTracker’ By Jeff Baumgartner published 21 April 16 Technology TWC Going Wide with ‘TechTracker’ By MCN Staff published 5 October 15 Technology Comcast Blames Internet Outage on DNS Traffic Overload By Jeff Baumgartner published 2 June 15 Technology Comcast Goes Wide With ‘RealTime Assist’ By Jeff Baumgartner published 15 November 17 Technology Altice USA Opens First ‘Experience Center’ By Jeff Baumgartner published 20 November 17 Technology 1 2 Archives NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. LATEST ARTICLES1B+C Hall of Fame Honors the Class of 20252B+C Hall of Fame Announces Its Class of 2025 3DirecTV Acquires Dish, Unifying Struggling Satellite Business 4Next Text: As DirecTV and Dish Try to Seize the Remains of the Day, Does It Even Matter?5Freeze Frame: B+C Hall of Fame 2024
The Independent Show: Small Ops Say Communication Is Key to Customer Experience By Mike Farrell last updated 26 July 22 Panel says keeping customers informed across devices and technologies is a big differentiator in crowded landscape
Cable Center Unveils Five-Year Plan By Mike Farrell published 19 January 21 Intrapreneurship Academy Expands
Hulu Opens ‘Viewer Operations Experience’ Office in San Antonio By Jeff Baumgartner last updated 7 September 20
