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U-verse

Unsolved Mystery: U-verse TV Ranks No. 1 in Pay TV Customer Satisfaction for a Fourth Straight Year

By Daniel Frankel published

Somehow, the video platform abandoned by AT&T three years ago, then cast off to private equity increased its American Customer Satisfaction Index score by five full percentage points over last year

Business
U-verse

Dead-Ender AT&T U-Verse Tops in Pay TV Customer Satisfaction for a Fifth Straight Year

By Daniel Frankel published

AT&T stopped selling new U-verse TV subscriptions over two years ago, and it spun off the unit along with DirecTV last year. But its legacy customers still seem to love it.

Business
AT&T U-verse

How Screwed Up Is the U.S. Pay TV Biz? U-verse TV, Which AT&T Doesn’t Even Sell Anymore, Ranks No. 1 in Customer Satisfaction

By Daniel Frankel last updated

Both U-verse TV and DirecTV, which are in the process of being spun off by AT&T to private equity, showed marked year-over-year improvement in the latest American Customer Satisfaction Index

Business
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Dying Platforms Rule! AT&T U-verse and Verizon Fios Continue to Lead in Pay TV Customer Satisfaction

By Daniel Frankel last updated

Fast-falling, marginalized telco TV platforms actually increased their leads in the latest American Customer Satisfaction Index rankings

Business
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AT&T U-verse and Verizon Fios Tops in Customer Satisfaction Again

By Daniel Frankel published

Marketing
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Keeping Subs Happy — With Broadband

By Mike Farrell published

Technology