ASCI
Latest about ASCI

Unsolved Mystery: U-verse TV Ranks No. 1 in Pay TV Customer Satisfaction for a Fourth Straight Year
By Daniel Frankel published
Somehow, the video platform abandoned by AT&T three years ago, then cast off to private equity increased its American Customer Satisfaction Index score by five full percentage points over last year

Dead-Ender AT&T U-Verse Tops in Pay TV Customer Satisfaction for a Fifth Straight Year
By Daniel Frankel published
AT&T stopped selling new U-verse TV subscriptions over two years ago, and it spun off the unit along with DirecTV last year. But its legacy customers still seem to love it.

How Screwed Up Is the U.S. Pay TV Biz? U-verse TV, Which AT&T Doesn’t Even Sell Anymore, Ranks No. 1 in Customer Satisfaction
By Daniel Frankel last updated
Both U-verse TV and DirecTV, which are in the process of being spun off by AT&T to private equity, showed marked year-over-year improvement in the latest American Customer Satisfaction Index

Dying Platforms Rule! AT&T U-verse and Verizon Fios Continue to Lead in Pay TV Customer Satisfaction
By Daniel Frankel last updated
Fast-falling, marginalized telco TV platforms actually increased their leads in the latest American Customer Satisfaction Index rankings
The smarter way to stay on top of the streaming and OTT industry. Sign up below.


