Verizon Communications expanded its Korean-language customer-service availability to extend in-language aid to subscribers in Maryland, West Virginia, Virginia and Washington, D.C.
The expansion increases Verizon’s force of Korean-speaking customer-service representatives by 221%. These agents -- based in the company’s multilingual sales and service center in Queens, N.Y. -- also provide assistance to small and midsized businesses that require in-language communications with their customers.
Korean-language customer service was already available to Verizon’s West Coast and some Eastern Seaboard markets.
Latest Videos FromMultichannel News
For more than 10 years, the company has offered service to non-English speakers. That support is available in Spanish, Russian, Chinese and Vietnamese.
In other Verizon news, the telco was awarded a video franchise to offer its FiOS TV service by Westwood, Mass., reaching a potential 4,200 households.
