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Verizon CSRs Speak More Korean

Verizon Communications expanded its Korean-language customer-service availability to extend in-language aid to subscribers in Maryland, West Virginia, Virginia and Washington, D.C.

The expansion increases Verizon’s force of Korean-speaking customer-service representatives by 221%. These agents -- based in the company’s multilingual sales and service center in Queens, N.Y. -- also provide assistance to small and midsized businesses that require in-language communications with their customers.

Korean-language customer service was already available to Verizon’s West Coast and some Eastern Seaboard markets.

For more than 10 years, the company has offered service to non-English speakers. That support is available in Spanish, Russian, Chinese and Vietnamese.

In other Verizon news, the telco was awarded a video franchise to offer its FiOS TV service by Westwood, Mass., reaching a potential 4,200 households.