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New CSG, Charter Deal Covers Future M&A

CSG Systems said it has extended an agreement with Charter Communications that covers residential billing and customer care services through December 31, 2019.

CSG currently provides its customer care and billing solution for all of Charter’s existing residential customers.  Financial terms of the new, extended five-year contract was not disclosed, but CSG said it provides the framework for Charter to consolidate additional customers that it may gain through acquisition activities onto CSG’s billing platform.

Under the new deal, Charter will also deploy elements of CSG’s new digitally-focused Ascendon platform.

“Charter has transformed its business over the past several years to deliver the exceptional customer experience that it takes to compete in today’s digital market,” said Peter Kalan, president and chief executive officer of CSG, in a statement. “We have worked closely with Charter to ensure that its customer care and billing systems are strategically aligned with this transformation and we look forward to the next phase of driving increased customer satisfaction, revenues and profits as they continue to grow.”

Other CSG customers include AT&T, Comcast, Dish Network, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, and Vodafone, among others.