HSN has signed a multiyear agreement with United Parcel Service of America Inc., under which UPS will streamline and re-engineer HSN’s fulfillment and supply chain operations, the companies said Wednesday.
Packages will reach HSN customers an average of two days faster due to UPS' massive package-delivery network and the expertise of UPS Supply Chain Solutions, the companies added.
In addition, HSN shoppers will have constant access to their order status either online or via HSN's toll-free customer service line. HSN customer-service representatives will have shipment status at their fingertips, enabling them to quickly respond to customer inquiries.
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