Doing Right By Customers
The editors of Multichannel News have chosen Cox Communications president Pat Esser to be 2007’s Executive of the Year.
Recognized for outstanding leadership and corporate management, the Executive of the Year demonstrates that success in the marketplace is achieved by putting customer satisfaction front and center and that by focusing on customer service, a company also serves its employees, investors and the overall industry.
Building On Past Success
A lot has happened in the two years since Pat Esser took the reins of Cox Communications from Jim Robbins.
Why Gen Y Matters
Pat Esser was a keynote speaker at the Cable and Telecommunications Human Resources Association’s Achieving Excellence Symposium in Atlanta on Oct. 23. Titled “Echo Boomers: Changing the Pace and Face of Business,” the speech focused on ways to recruit, integrate and retain the 30-and-under demographic which, according to Esser, is “poised to become the most powerful generation thus far.” Here is an edited transcript:
The Cox Conundrum
Atlanta— He’s still unpacking boxes in his new office and can’t find “the red book.” Pat Esser is looking for a collection of opinions, information and exhortations that he has been compiling since he knew for sure he would become president of Cox Communications on Jan.
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