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Comcast Business Plugs In Audio Conferencing App

Comcast Business has added a “one-click” audio conferencing app to VoiceEdge, its cloud-based phone service, that’s accessible on desk phones, mobile devices, and other types of phones.

The unit of Comcast, now focused on small-, mid- and enterprise-sized businesses, said the app simplifies how conference calls are initiated, joined and managed.

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VoiceEdge Conferencing, how included for all VoiceEdge subscribers, enables users to initiate a conference call with up to 50 participants, along with management controls that, for example, let hosts to view and identify all participants. It also removes the need for users to remember long phone numbers and PINs.

The app also enables click-to-dial from commonly used business productivity tools such as Google Chrome, Skype for Business, and Microsoft OWA, the company said.

“With an increasingly distributed and mobile workforce, conference calls are an important tool for keeping teams connected, but this can become challenging from a user standpoint when different people are trying to access a conference call while traveling, in remote locations, from a different office,” John Guillaume, vice president, product management at Comcast Business, said in a statement.

Comcast’s business services unit pulled down revenues of $1.62 billion in Q4 2017, putting it on an annual run rate of almost $6.5 billion.