NetCracker Technology said Bright House Networks has wrapped up the first phase of a large-scale business support system and customer experience transformation program.
Financial terms weren’t disclosed, but the program covers billing system consolidation and replacement, new customer relationship management and e-commerce implementations and a managed services relationship, NetCracker said.
In phase 1, NetCracker worked with BrightHouse to consolidate third-party legacy billing systems across six markets to the vendor’s Revenue Management platform. The MSO also launched a new NetCracker residential CRM platform during that phase. Moving forward, Bright House will extend the CRM to business services.
“After an extensive evaluation, Bright House Networks chose NetCracker because of the quality of its integrated solutions, ability to execute on large-scale transformations and customer focus in managed services,” Jake Perlman, chief information officer at Bright House Networks, said in a statement. “The close alignment of our vision for time-to-market sensitive solutions that empower operational efficiencies and customer self-service was paramount in selecting NetCracker.”
Other NetCracker customers include AT&T, C Spire, Telefonica, BT, Bouygues Telecom, CenturyLink Communications, Cogeco, Kabel Deutschland, RCN, China Telecom, Cincinnati Bell, Blue Ridge Communications, Virgin Media, WideOpenWest, and Lightpath, Cablevision Systems’ big business services arm, among others.
