Comcast Customer Service Turns A Corner

I’m in a long-time relationship with my cable provider.  According to Comcast, we’ve been together for 22 years, since 1989.   Technically, we’ve been with Comcast for about a decade, but Comcast acquired our service provider. But any way you look at it, we’ve been customers for quite awhile.

I’ve been through a lot with Comcast - rate hikes, installation hiccups, the port blocking debacle, the Motorola DVR debacle etc. etc.  After so many years, the list of complaints can get pretty long.   Sometimes my frustrations spilled out onto this blog and/or Twitter.   I/we (my family) stuck it out with Comcast, but more for devil-you-know reasons.

The alternative was (shudder!) AT&T, which was acquired by SBC which then changed their name to AT&T.  But back in the day, we were burned by a four month nightmare with SBC after they failed to apply the promised phone plan.  Our phone bill silently skyrocketed until one day we were suddenly without service.  SBC had cut off our telephone service, on a Friday night of course.  And customer service was closed over the weekend, of course.  The problem required two direct interventions by the office of the SBC president.

After SBC acquired AT&T, a change-over to AT&T was unthinkable.  Satellite presented a number of difficulties, not the least of which was

Lately, however, there’s been a shift at Comcast, a sea change.   In the last few months, their customer service has been consistently awesome.   The carpet installers dismantled our cable box and everything else that went with it (don’t get me started) and Comcast dispatched someone - a very great someone - to put it all back together for us.   The cost of the service call was a little steep.  Nevertheless, it wasn’t Comcast’s problem, or fault.  Nevertheless, when I spoke to a Comcast rep about the