Charlie Herrin Comcast Customer Service Czar Herrin Promoted to Chief Product Officer Customer Service Makeover Yields Results Comcast Rings Up Call-Back Feature Latest Charlie Herrin Comcast Rings Up Call-Back Feature By Jeff Baumgartner published 18 December 14 Multichannel News Comcast To Credit X1 Subs Affected By Outage By Jeff Baumgartner published 7 November 14 Multichannel News NEXT TV NEWSLETTERThe smarter way to stay on top of the streaming and OTT industry. Sign up below.* To subscribe, you must consent to Future’s privacy policy. MOST READ1Glenn Kirschner, NBC News Legal Analyst, Rips Media Coverage of Trump Trial 2Publicis Won’t Use Nielsen’s Big Data as Currency in This Upfront3Singer Becky G To Close Out TelevisaUnivision’s Upfront4Fubo Continues To Reduce Red Ink Despite Losing 110,000 Subs in Q15CBS Shares 2024-2025 Schedule