Unisys Corp. said it renewed and expanded a deal with Comcast Corp. to handle two-thirds of the MSO's mailed remittance payments in a contract valued at $25 million over four-and-a-half years.
Unisys said the new deal replaces an existing outsourcing contract and serves to double the volume of mail Unisys will handle from the MSO.
The company added that it will create an online archive containing images of all of Comcast's mailed remittance payments and related correspondence, which will allow the MSO’s employees to access customer data in real time.
Unisys said the system will also provide work-flow-management tools allowing Comcast to establish, manage and monitor work groups handling payment inquiries at call centers.
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