Comcast has renewed its contract with call-center software and services provider Convergys, which will continue to provide contact center technical support services, order management and customer care support via telephone, e-mail and Web channels to the operator.
Under the terms of the multiyear agreement, Convergys also will provide back-office processing and give Comcast access to new relationship management solutions.
Comcast recently extended its contract to use CSG Systems International’s subscriber-management system for four more years, through December 31, 2012.
Convergys provides live agents, automation and self-service technologies, as well as back-office solutions, consulting and professional services. Last month, Convergys acquired interactive-voice-response vendor Intervoice for $335 million in cash.
Other Convergys cable customers include Time Warner Cable, Cox Communications, Suddenlink Communications and RCN.
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