Cycle30, the Seattle-headquartered provider of hosted billing services, has enabled order-to-cash billing support for the recent iPhone launch by Alaska's top MSO, General Communication Inc.
The device deployment is part of GCI's quad-play wireless offering throughout the largest U.S. state and uses the same back-office Cycle30 platform that enables the MSO's voice, video and high-speed Internet services. Cycle30 is a spinoff company from GCI, led by a number of the cable operator's former executives.
The Cycle30 hosted platform allows GCI to establish new subscriber accounts, take orders and activate and provision wireless and landline phone service, video and Internet, all on a single customer service invoice. The platform functions also encompass point-of-sale, self-care and inventory management.
"Cable operators are increasingly expanding their services into wireless. And it is critical that the billing system support this significant new business," said Cycle30 president Jim Dunlap in a statement announcing the iPhone billing extension. "Cycle30's converged billing platform enables operators to bring wireless and other products to market in a record time with more personalized customer service."
MSOs that choose the Cycle30 platform can more easily enforce business rules, cross-sell products and services and anticipate customer needs, according to officials. The company also said it simplifies work for customer reps, who can sell, order, provision, monitor and manage all services via one system.
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