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Cable One Chooses Sigma for VoIP Help

Cable One Inc. will use software from Sigma Systems to power its voice-over-Internet-protocol rollout, the operational-support-systems vendor said.

Cable One will use Sigma’s service management platform, VoIP service package, service-profile manager and voice client services center.

The software covers order and resource management, service provisioning and intercarrier gateway integration, including dial tone, voice mail, long-distance service provider selection and calling features. The service-profile manager provides CSRs a service order entry portal to track the life cycle of a customer’s order.