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Altice Opens Long Island ‘Optimum Experience Center’

Altice USA said it has opened its first Optimum Experience store in Long Island, N.Y., part of an effort to introduce state-of-the-art retail centers in its service territory.

The Long Island store – located at the Westfield South Shore Mall in Bay Shore, N.Y. – will allow customers to interact firsthand with the company’s Optimum-branded digital cable television, high-speed Internet, WiFi and voice services, as well as purchase third-party merchandise.

“The roots of our company extend throughout Long Island so we are thrilled to be opening this new Optimum Experience Center so our loyal customers can see and try the next generation of products and services that are now starting to roll out,” said Altice USA’s head of sales & marketing Gregg Graff in a statement. “What an exciting and unique opportunity for consumers to come together in a community-centric environment at our Optimum Experience Centers to test drive current and future technologies, view educational product and online service demos, purchase products, plus have a little fun.”

The company opened a similar store in Paramus, N.J., in November at the Westfield Garden State Plaza Mall.

The Long Island location occupies about 4,117 square feet and features:

Product and interactive displays and demos, including Altice One, the Company’s all-in-one entertainment and connectivity device with modern user interface and easy-to-use advanced features such as access to apps, voice search and more;

High-speed Internet demos, where tablets will showcase the Company’s online and app-based services;

The Nest suite of ‘smart home’ connected products, which include the Nest Learning Thermostat, Nest Thermostat E, Nest Protect smoke and CO alarm, and a range of Nest Cams;

A 15-foot TV Wall that demonstrates the different places customers can use Optimum Wi-Fi, including a selfie station featuring local areas where Optimum WiFi is available, and an Optimum WiFi hotspot finder interactive map;

A dedicated area specialized in Small Business solutions with demos of Altice’s latest technology, showcasing the Business Hosted Voice Platform and mobile application for small and medium sized businesses;

Third-party merchandise to purchase, including Samsung TVs, tablets, Nest products, home theatre equipment and accessories; and

A children’s gaming and television programming area;

Altice USA’s traditional Optimum retail walk-in stores will continue to handle all exchanges, returns and/or other requests for Optimum equipment, including cable boxes, routers, remotes, as well as in-person bill payments and questions.

The Long Island Experience Center is located between The Cheesecake Factory and Macy’s. Store hours are 10 a.m. – 9:30 p.m. Monday to Saturday and 11 a.m. – 6 p.m. on Sunday, subject to mall schedule changes.