Comcast on Monday introduced its Grows to Code program, an initiative to help the cable company’s front-line installers and call-center agents learn computer coding skills and move into entry-level software engineering roles. The six-month program announced its first 12 graduates, who went through an intense code training boot camp, an onboarding program and apprenticeship, on July 12. 

Comcast partnered with non-profit organization LaunchCode, which offers educational training and job opportunities to people pursuing technology careers, to develop the program. Unlike other training programs, employees participating in Grows to Code are paid full-time at their average hourly rate and do all coursework as part of the 40-hour per week program. This, Comcast said, allows participants to advance their skills without taking time from their families. 

Comcast said all 12 participants in the inaugural Grow to Code class completed their course requirements and are now full-time Comcast engineers. 

Among the graduates are Philadelphia native Shelina Watts, who has been a field tech for Comcast for about five years. 

“It was just right on time,” Watts said of the program in a press release. “This program allowed me to combine my love for creating new things with the real-world experience I gained as a technician to serve our customers in an entirely new way. This was an amazing opportunity.”

For her final project, Watts used her coding skills to build a searchable encyclopedia of sneakers — she hosts an annual sneaker drive to customize used sneakers and give them to children in need. After completing the program late last year, Shelina is now a member of the team, helping to build and evolve the very same app that she used as a technician in the field. 

You can hear other stories of Grows to Code graduates here. 

Combining in the field know-how with coding skills can lead to solutions to everyday business and customer experience problems, the company said.  

“Who better to build tools for our front-line employees than some of our best and brightest front-line employees,” Comcast Cable executive VP and chief information officer Rick Rioboli said in a press release. “Working directly with customers gives them expertise that’s extremely applicable to the technical work we doComcast said it plans to expand the program to other markets outside of Philadelphia and is seeking a broader number of frontline employees to participate.” 

“Our frontline technicians and care agents represent a deep, wide pool of incredibly talented individuals who understand our technology and the unique needs of our customers better than anyone in the world,” Comcast Cable executive VP and chief customer experience officer Tom Karinshak said in a press release. “It’s incredibly exciting to find yet another way to tap into that reservoir of talent, as we work to fill critical needs on our software engineering teams.” 

Nielsen said a software glitch that attributed some viewership data for broadcast and syndicated shows to the wrong networks has been corrected and that the rating giant is taking measures to assure that the problem never happens again.

In a conference call with reporters, Nielsen said the mistake was negligible – accounting for between 0.1% and 0.25% of all viewing minutes – and was discovered internally as well as by clients.

The mishap dates back to March, but was not caught until after the fall broadcast season had already started. Nielsen said the problem was corrected on Oct. 6 and that it will issue restated ratings to clients beginning with Aug. 18.

Nielsen declined to comment on whether the ratings were attributed to one network – some reports have said that ABC was the sole beneficiary – as it allows its clients to digest the ratings data. Senior vice president planning policy Patricia McDonough said that once ratings are officially released on Monday, the company may have more to say.

Nielsen Global president Steve Hasker added that the discrepancy was tiny, but in the spirit of full transparency the ratings giant felt obligated to release the info.

”Our next priority will be to restate the data for the affected networks for the current TV season,” Hasker said on the call. “...We expect there to be a very limited impact.”

Hasker estimated that about 98.5% of all shows were affected by no more than 0.05 of a ratings point.

The news comes after Nielsen stock fell 4% Thursday after rival ratings measurement company Rentrak announced deals with WPP’s Kantar Media , Group M and with Zenith Media.

Nielsen stock closed at $41.29 each on Oct. 9 (down 4% or $1.72 each) as investors grew skittish that Rentrak’s set-top box derived big data strategy may be gaining a bigger foothold in the TV measurement space. Nielsen shares were up about 2% (87 cents each) to $42.16 in afternoon trading on Oct. 10.

Hasker came out swinging on the conference call, noting that Nielsen doesn’t usually comment on the competition, but felt compelled to do so in this case.

“Our friends at Rentrak has never let the facts get in the way of a good press release,” Hasker said, adding that Rentrak “has never been transparent about their methodology,” so it is difficult to make accurate comparisons.

He argued that Rentrak’s measurement info is not based on census data – he said the Media Rating Council has asked the company to stop using that term. He also noted that Rentrak has no access to demographic data and cannot measure who is watching shows and can only measure viewership from the homes of their partners, or about 40% of the households in the U.S.

Rentrak did not immediately return a call for comment.