Veteran Time Warner Cable executive John Keib has been promoted to executive vice president and chief operating officer of residential services, from EVP of residential operations, the cable company said today. He will lead the service delivery, customer care, marketing and sales operations for the company’s residential services business.

Chief operating officer Dinni Jain said in a release: “Since I joined the company in early 2014, I have relied heavily on John’s expertise and his honest assessment of our company’s strengths and weaknesses. Over the past year, we have made a remarkable turnaround in our residential performance, and I credit John and his leadership style for helping us get there. With Residential Marketing, Sales, Call Centers and Technical Operations all aligned, John and his team will pave the way for us to deliver on our customer promises.”

Keib has been tied to the launch and growth of new products and services throughout his career, the company said, including high-speed Internet, video, digital phone, business class and local programming.  He got his start in the industry with Thomson Multimedia and later with DirecTV in New York City.

He joined Time Warner Cable's marketing team in 1998 working on the launch of Road Runner high speed Internet service in Central New York.

In 2006, he was promoted to regional vice president of marketing and sales, overseeing projects for the Northeast. In 2007, Mr. Keib was named RVP of marketing and sales for the Southern California Region, and then RVP of marketing and sales in the New York City Region in 2008. In 2009, he returned to upstate New York as president of residential services for the Northeast/National Region. In 2010, he served as president of residential services for the West Region, before returning to New York City as EVP/Chief Care & Technical Operations Officer in 2013.