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                            <title><![CDATA[ Latest from Next TV in Net-promoter-score ]]></title>
                <link>https://www.nexttv.com/tag/net-promoter-score</link>
        <description><![CDATA[ All the latest net-promoter-score content from the Next TV team ]]></description>
                                    <lastBuildDate>Fri, 02 Sep 2016 15:03:00 +0000</lastBuildDate>
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                                                            <title><![CDATA[ OTT Video Subscriptions Have Climbed 12% Since 2014 ]]></title>
                                                                                                                                                                                                <link>https://www.nexttv.com/news/ott-video-subscriptions-have-climbed-12-2014-407465</link>
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                            <![CDATA[ OTT Video Subscriptions Have Climbed 12% Since 2014 ]]>
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                                                                        <pubDate>Fri, 02 Sep 2016 15:03:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Distribution]]></category>
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                                                    <category><![CDATA[Technology]]></category>
                                                                                                                    <dc:creator><![CDATA[ Jeff Baumgartner ]]></dc:creator>                                                                                                        <dc:description><![CDATA[ null ]]></dc:description>
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                                <figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="SEBJkY9VyRmNp7xdqAwLBY" name="" alt="" src="https://cdn.mos.cms.futurecdn.net/SEBJkY9VyRmNp7xdqAwLBY.jpg" mos="https://cdn.mos.cms.futurecdn.net/SEBJkY9VyRmNp7xdqAwLBY.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div></figure><p>It’s no surprise that consumers are gravitating to OTT video services in increasing numbers, but a new study from Parks Associates sheds some light on the recent rate of adoption.</p><p>In its new <em>OTT Video Market Tracker</em>, which analyzes and profiles nearly OTT services in the U.S. and Canada, the research firm found that adoption of OTT video subscriptions have climbed 12% since Q3 2014, a rise that comes despite the growth of password sharing, which has risen 8% over that same period.</p><p>“We have seen a steady climb thus far in 2016,” Brett Sappington, senior director of research at Parks Associates, said in a statement. “With Hulu’s shift to a subscription-only approach, OTT video subscription penetration in the U.S. market will continue to rise through the end of this year.”</p><p><a href="https://www.nexttv.com/news/hulu-launches-ad-free-option-393418" data-original-url="https://www.multichannel.com/news/hulu-launches-ad-free-option-393418">RELATED: Hulu Launches Ad-Free Option </a></p><p>The report also found that Netflix has the highest Net Promoter Score among OTT services, followed by WWE Network, Hulu and MLB.TV.  NPS is a measurement of customer loyalty  and the likelihood that those customers would recommend a product or service to others.</p><p>“Net Promoter Scores reveal the motivations behind many of the churn rates we are seeing,” noted Ruby-Ren Bond, research analyst at Parks. “For example, Hulu has a higher churn rate than Amazon, but its NPS is much stronger than Amazon’s. That indicates the retail side of Amazon’s Prime service is likely a strong factor than the video service in retaining is subscribers.”</p>
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