Latest from Next TV in Intraway

Intraway Brings Self-Management To Cable WiFi

Jeff Baumgartner — Fri, 16 Jan 2015 13:15:00 +0000

Intraway Corp., a maker of software for operational and business support systems, said it has developed a new tool that lets broadband subs self-manage their WiFi DOCSIS devices from a Web-based interface.

When activated, that capability allows customers to change and recover passwords and SSIDs, and select individual WiFi channels, the company said, noting that it’s now an add-on to its Provisioning Suite and aims to reduce customer calls to MSOs.

Intraway is introducing the tool as cable operators expand the rollout of DOCSIS-powered gateways that build in WiFi and other home networking components. It’s also coming into view as MSOs such as Comcast and Cablevision Systems employ “homespots” that enable those routers to emit secondary SSID signals that can be accessed by other credentialed broadband customers.

"Password recovery is one of the most frequent requests that customer service representatives receive,” Patricio Latini, SVP of broadband communications at Intraway, said in a statement. “Currently, the majority of solutions allow users to change passwords, but do not remind them of a saved password. This represents an important setback for the user, who today has multiple devices connected to the local wireless network. With this new tool, we will help to improve the satisfaction of end-users, who will now have the possibility of recovering their passwords for their home networks by themselves.”

Intraway’s customers include Cablemas, Mediacom Communications, Cablevision of Mexico, and Cable Onda of Panama, among others.

Cable Show: Intraway Debuts ‘Real-Time’ Service Activation

Jeff Baumgartner — Sun, 27 Apr 2014 14:00:00 +0000

OSS/BSS firm Intraway said it will use this week’s show in Los Angeles to rollout its Real-Time Universal Service Activation platform, claiming it can work on a range of mobile and fixed networks, including those that are based on DOCSIS, WiFi, WiMax, DSL, 3G, and Long-Term Evolution technologies.

The company said the benefits of the unified platform include simplified introduction of new multi-play products, the ability to set business rules between multiple access technologies as operators form their fixed-mobile convergence strategies, and a single connection to an independent business services system.

Among recent wins, Intraway announced last week that Mediacom Communications will use its platform to automate the update process of its cable modem network.

Mediacom Picks Intraway For Modem Updates

Jeff Baumgartner — Wed, 23 Apr 2014 21:30:00 +0000

OSS/BSS vendor Intraway Corporation said Mediacom Communications will use its platform to automate the update process of its cable modem network.

Intraway said managing those updates and automating that process is has become increasingly important as the devices add on new services and capabilities such as voice services and subscriber-hosted Wi-Fi hotspots. Additionally, the approach is designed to reduce service calls and on-site visits, while also increasing customer satisfaction and preventing uncapping fraud, the vendor said.

“The relationship between Mediacom and Intraway will greatly improve time to market as well as customer satisfaction, while reducing service issues and staff turnover,” said J.R. Walden, SVP of technology at Mediacom, in a statement .

“Intraway’s cable modem firmware update solution is now a natural component of Mediacom’s internal service delivery process,” added Ricardo Simpson, Intraway’s COO.