<![CDATA[ Latest from Next TV in Employee-training-and-certification ]]> https://www.nexttv.com/tag/employee-training-and-certification Wed, 22 Jun 2016 23:15:00 +0000 en <![CDATA[ NCTI Rebrands as It Launches New Training Platform ]]> https://www.nexttv.com/news/ncti-rebrands-it-launches-new-training-platform-405896 eGE5BuywmiJVKeixkyBTo2 Wed, 22 Jun 2016 23:15:00 +0000

NCTI, the Colorado-based provider of cable and broadband technology training services, launched a newly-integrated learning platform alongside a new website and brand.

Those additions and changes come about six months after CEO Stacey Slaughter finalized a deal to acquire the company, known then as Jones/NCTI, from Jones International, the conglomerate founded by Glenn R. Jones, the cable and distance education pioneer who died last July.

On the product front, NCTI introduced AMP 2.0, an integrated, multi-device training platform for human resource professionals and frontline employees that ties in analytics, tracking tools, and training content. NCTI said the new platform is available to all its customers.

The new website features a new NCTI blog, called Converge,  and applies a focus on product areas spanning Connected Home, Connected Business, Advanced Network, Technician Development, Customer Experience and Leadership Pathways, said the company, which recently opened its new corporate headquarters in Littleton.

“Industry consolidation, rapid technology advancements and fast-changing residential and business customer needs mean our MSO customers need to think about learning and development in new ways,” Slaughter said. “NCTI is supporting our fast-changing industry with a comprehensive approach that includes an emphasis on data-driven learning management and digital learning.”

“The new Amp experience unifies learning management, team and course administration, and learning activities into one intuitive, responsive and easy-to-use platform,” added David Hoyt, NCTI’s VP for client and student support. “ Leaders, training coordinators and human resource professionals gain a comprehensive view of learning and career progress across the enterprise. “

NCTI, founded in 1968, said it has trained nearly 500,000 frontline employees. It also offers an accredited college certificate and degree program through its partnership with Arapahoe Community College.

]]> <![CDATA[ Survey Highlights How To Keep Frontline Employees ]]> https://www.nexttv.com/news/survey-highlights-how-keep-frontline-employees-385724 okzodYy7XdbAp7SZbtbgnq Thu, 20 Nov 2014 13:45:00 +0000

Once a cable operator finds good frontline technicians or customer service representatives, they are then presented with the challenge of holding onto what amounts to a sizable portion of their overall workforce.

Jones/NCTI, the Colorado-based provider of technician and consumer rep training and education services, announced the results of a survey that revealed three keys to frontline employee retention:

-A clearly defined career path;

-Learning to support feeling proficient and productive on the job; and

-Compensation tied to professional certifications.

Jones/NCTI published its findings in a whitepaper, basing them on an online survey and routable research of training leaders.

Among the findings, 83% of frontline employees said a clearly defined career path supported their desire to stay with their current company, creating a sense of loyalty to their employer, and 71% said bonuses and pay increases tied to achievement of professional certifications also compelled them to stay with their employer. Also, 79% said they feel positive or very positive about career prospects in cable.

"Currently, technicians and customer service representatives comprise an estimated 35% of the U.S. broadband industry workforce, and as the industry continues to evolve - from cable provider to broadband powerhouse, the growing pressure on MSOs to deliver more services, faster puts incredibly high expectations on these frontline employees," said Wayne Applehans, Jones/NCTI president and chief product officer, in a statement. "Our study finds that the first twelve months on the job are critical in helping these employees to feel proficient and productive in their jobs, and that additional access to learning and development is critical to these frontline technicians who are focused on investing in their own careers. Our seasoned base of frontline technicians tells us additional confidence in their roles and loyalty to their employer translates to improved performance and, ultimately, better in-home service for customers. These are the very metrics our MSO clients are working to achieve."

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