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                            <title><![CDATA[ Latest from Next TV in Billing-and-customer-care ]]></title>
                <link>https://www.nexttv.com/tag/billing-and-customer-care</link>
        <description><![CDATA[ All the latest billing-and-customer-care content from the Next TV team ]]></description>
                                    <lastBuildDate>Mon, 21 May 2018 17:31:33 +0000</lastBuildDate>
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                                                            <title><![CDATA[ CSG Ups Rolland Johns to EVP and CFO ]]></title>
                                                                                                                                                                                                <link>https://www.nexttv.com/news/csg-ups-rolland-johns-evp-cfo</link>
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                            <![CDATA[ CSG Ups Rolland Johns to EVP and CFO ]]>
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                                                                        <pubDate>Mon, 21 May 2018 17:31:33 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Fates &amp; Fortunes]]></category>
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                                                                                                                    <dc:creator><![CDATA[ MCN Staff ]]></dc:creator>                                                                                                        <dc:description><![CDATA[ null ]]></dc:description>
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                                <figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="N2xuFuPg9P3sxX3A5H4Tgj" name="" alt="Rollie Johns" src="https://cdn.mos.cms.futurecdn.net/N2xuFuPg9P3sxX3A5H4Tgj.jpg" mos="https://cdn.mos.cms.futurecdn.net/N2xuFuPg9P3sxX3A5H4Tgj.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div><figcaption itemprop="caption description" class="pull-"><span class="caption-text">Rollie Johns </span></figcaption></figure><p>Colorado-based billing and customer care company CSG has appointed Rolland (Rollie) Johns to executive vice president and chief financial officer.</p><p>Johns’s new role became effective on May 17. Johns, who reports to CSG president and CEO Bret Griess, had served as chief accounting officer at CSG since 2013. Before that, he spent nearly 20 years with KPMG.</p><p>Johns succeeds former CFO Randy Wiese, <a href="https://www.businesswire.com/news/home/20180226005425/en/CSG-Announces-Retirement-CFO-Randy-Wiese">who is retiring</a> but staying at CSG as a non-executive through the transition of his duties.</p><p>“Rollie brings a deep knowledge and expertise in global accounting, financial reporting and corporate development that will be integral in executing our initiatives to deliver long-term shareholder value,” Griess said in a statement. “With Rollie’s proven financial leadership and strong understanding of our profitable business model and global operations, he will be a valuable addition to our management team as we drive continued growth and success for CSG."</p><p>Johns earned a Bachelor of Accounting degree from the University of San Diego.</p><p>CSG’s customers include Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk, Telefonica, Telstra and Verizon, among others. </p>
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                                                            <title><![CDATA[ Comcast’s Netflix Bundles Begin to Surface ]]></title>
                                                                                                                                                                                                <link>https://www.nexttv.com/news/comcasts-netflix-bundles-begin-surface</link>
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                            <![CDATA[ Comcast’s Netflix Bundles Begin to Surface ]]>
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                                                                        <pubDate>Tue, 17 Apr 2018 18:28:04 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Distribution]]></category>
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                                                                                                                    <dc:creator><![CDATA[ Jeff Baumgartner ]]></dc:creator>                                                                                                        <dc:description><![CDATA[ null ]]></dc:description>
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                                <figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="zzHSZidrksr2TUuMSjj6UL" name="" alt="" src="https://cdn.mos.cms.futurecdn.net/zzHSZidrksr2TUuMSjj6UL.jpg" mos="https://cdn.mos.cms.futurecdn.net/zzHSZidrksr2TUuMSjj6UL.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div></figure><p>Comcast has begun to introduce service bundles featuring Netflix a few days after the cable operator and the OTT video giant announced a new deal that paved the way for new packages and for Comcast to put Netflix on the customer’s cable services bill.</p><p><a href="https://www.nexttv.com/news/comcast-add-netflix-service-packages-handle-billing" data-original-url="https://www.multichannel.com/news/comcast-add-netflix-service-packages-handle-billing">RELATED: Comcast to Add Netflix to Service Packages, Handle Billing</a></p><p>At the time, Comcast said it would introduce a variety of initial offers later this month that include a Netflix subscription, and that offers would vary by market and be open to new and existing customers.</p><figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="D9RLcHuCjk6HpZgwsSTnZS" name="" alt="" src="https://cdn.mos.cms.futurecdn.net/D9RLcHuCjk6HpZgwsSTnZS.jpg" mos="https://cdn.mos.cms.futurecdn.net/D9RLcHuCjk6HpZgwsSTnZS.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div></figure><p>Comcast will launch a variety of initial offers this month that include a Netflix subscription. Offers and availability will vary by market and be open to new and existing customers. Netflix-related billing will be handled directly by Comcast, giving customers one, simple monthly statement</p><p>According to a consumer in the New Jersey entering as a new customer, packages with Netflix tied in are starting to appear for certain “Signature” and “Super” double- and triple-play service bundles:</p><p>-<strong>Signature Triple Play:</strong> Includes broadband (up to 400 Mbps), 219-plus TV channels, phone service, DVR service and Netflix, Starz and Showtime for $119.99 per month (with a two-year agreement).</p><p><strong>-Super Triple Play:</strong> 1 Gbps (downstream) broadband, 250-plus TV channels, phone service, DVR service, along with Netflix, HBO, Showtime, Starz, Cinemax and TMC, for $149.99 per month (with a two-year agreement).</p><p><strong>-Signature Double Play:</strong> Broadband up to 100 Mbps, and 219-plus TV channels with Netflix, Showtime and Starz, for $99.99 per month for the first 12 months (rising to $119.99 per month for months 13-24).</p><p><strong>-Super Double Play:</strong> Broadband up to 150 Mbps, and 250-plus TV channels, with Netflix, HBO, Showtime, Starz, Cinemax, and TMC, for $129.99 per month (with a two-year agreement).</p><p><strong>Update:</strong> A Comcast customer in the Philadelphia area <a href="https://www.dslreports.com/forum/r31923643-">noted on the DSL Reports message boards</a> that a package with Netflix that also includes an upgrade to 1-Gig broadband (from Blast 250) will result in a $10 savings, but was told by a customer rep that the promotion won’t get underway until May 9.</p><p><strong>Update (April 9, 9:10 a.m. ET:</strong> Another consumer, this one based in Massachusetts, also <a href="https://www.dslreports.com/forum/r31926218-">posted several bundling options</a> that became available to new customers on April 17, and are expected to become available to existing Comcast customers on May 10. Bundles with Netflix are again part of "Signature" and "Super" double- and triple-play packages, but not part of Comcast's "Standard" and "Select" two- and three-product bundles.  </p><p>Comcast has also <a href="https://www.xfinity.com/support/articles/netflix-billing-through-comcast">posted some details about Netflix billing through Comcast</a>. It notes that Netflix customers can also opt to have the SVOD service billed directly through Netflix at any time.</p><p>The FAQ also provides some info on how Netflix usage can impact the consumer’s broadband data usage plan, noting that Netflix estimates that about 1 Gigabyte of data per hour is used for each stream of standard definition video, and up to 3 GB per hour for each stream of HD. To reach the monthly 1 Terabyte threshold, the estimate is roughly 1,000 hours of SD video streaming or 333 hours of HD video streaming of Netflix, or more than 10 hours a day of HD streaming in any given month.</p><p><a href="https://www.nexttv.com/news/comcast-deploys-1-terabyte-data-plan-408285" data-original-url="https://www.multichannel.com/news/comcast-deploys-1-terabyte-data-plan-408285">RELATED: Comcast Deploys 1-Terabyte Data Plan</a></p><p>Last week, Comcast said nearly 50% of its X1 customers are actively using Netflix on that platform. Roughly 60% of Comcast’s 21.3 million residential pay TV subs are on X1.</p><p>Netflix, which added 7.41 million streaming subs worldwide in Q1 2018, reiterated this week that it will remain primary a direct-to-consumer business, views bundling with MVPDs, wireless service providers and other partners “as an attractive supplemental channel.”</p><p><a href="https://www.nexttv.com/news/netflix-adds-7-41m-streaming-subs-q1" data-original-url="https://www.multichannel.com/news/netflix-adds-7-41m-streaming-subs-q1">RELATED: Netflix Adds 7.41M Streaming Subs in Q1</a></p><p>“Based on what we've seen with these new bundle models that we referred to with both Comcast and Sky, announcing in the last quarter, we've seen the economics of those -- if you take in the retention, the acquisition characteristics -- to be very, very beneficial,” Gregory Peters, Netflix’s chief product officer, said Monday (April 16) on the earnings call.</p><p><a href="https://www.nexttv.com/news/sky-offer-netflix-new-entertainment-tv-package-418505" data-original-url="https://www.multichannel.com/news/sky-offer-netflix-new-entertainment-tv-package-418505">RELATED: Sky to Offer Netflix in New ‘Entertainment TV’ Package</a></p>
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                                                            <title><![CDATA[ CSG Broadens Dish Deal ]]></title>
                                                                                                                                                                                                <link>https://www.nexttv.com/news/csg-broadens-dish-deal-414641</link>
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                            <![CDATA[ CSG Broadens Dish Deal ]]>
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                                                                        <pubDate>Wed, 16 Aug 2017 15:25:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Distribution]]></category>
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                                                                                                                    <dc:creator><![CDATA[ Jeff Baumgartner ]]></dc:creator>                                                                                                        <dc:description><![CDATA[ null ]]></dc:description>
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                                <figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="GperNMRgpTQDN66q4cPxJa" name="" alt="" src="https://cdn.mos.cms.futurecdn.net/GperNMRgpTQDN66q4cPxJa.jpg" mos="https://cdn.mos.cms.futurecdn.net/GperNMRgpTQDN66q4cPxJa.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div></figure><p>CSG Systems said it has extended a deal with Dish Network that is good through the end of 2021.</p><p>Under the four-year extension, CSG will continue to provide revenue management and customer care support for Dish’s residential video subscribers.</p><p>Financial terms were not disclosed, but the new deal calls on Dish to tap CSG’s digital services platform, Ascendon, to enhance its ability to promote, market and sell digital packages, the companies said.</p><p><a href="https://www.nexttv.com/news/csg-blazes-digital-path-ascendon-388551" data-original-url="https://www.multichannel.com/news/csg-blazes-digital-path-ascendon-388551">RELATED: CSG Blazes Digital Path With ‘Ascendon’</a></p><p>In addition to its satellite TV service, Dish also operates Sling TV, a digitally-focused OTT TV service.</p><p>CSG, which recently <a href="https://www.nexttv.com/news/csg-charter-extend-streamline-customer-care-and-billing-deal-414067" data-original-url="https://www.multichannel.com/news/csg-charter-extend-streamline-customer-care-and-billing-deal-414067">tweaked its deal with Charter Communications</a>, also works with other major service providers, including AT&T, Charter Communications, Comcast, ESPN, Media-Saturn, Orange, Reliance, SingTel Optus, Telefonica, Telstra, Vodafone, Vivo and Verizon.</p>
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                                                            <title><![CDATA[ CSG, Charter Extend, Streamline Customer Care and Billing Deal ]]></title>
                                                                                                                                                                                                <link>https://www.nexttv.com/news/csg-charter-extend-streamline-customer-care-and-billing-deal-414067</link>
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                            <![CDATA[ CSG, Charter Extend, Streamline Customer Care and Billing Deal ]]>
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                                                                        <pubDate>Wed, 19 Jul 2017 15:13:00 +0000</pubDate>                                                                                                                                                                                                                                <category><![CDATA[Business]]></category>
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                                                                                                                    <dc:creator><![CDATA[ Jeff Baumgartner ]]></dc:creator>                                                                                                        <dc:description><![CDATA[ null ]]></dc:description>
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                                <figure class="van-image-figure pull-" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' ><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="HgPJspi6w69b4qRxoM6vj6" name="" alt="" src="https://cdn.mos.cms.futurecdn.net/HgPJspi6w69b4qRxoM6vj6.jpg" mos="https://cdn.mos.cms.futurecdn.net/HgPJspi6w69b4qRxoM6vj6.jpg" align="" fullscreen="" width="" height="" attribution="" endorsement="" class="pull-"></p></div></div></figure><p>CSG Systems International said it has expanded and extended its billing and customer care deal with Charter Communications through Dec. 31, 2021, while also factoring in Charter’s acquisitions of Time Warner Cable and Bright House Networks, which closed last May.</p><p><a href="https://www.nexttv.com/news/charter-time-warner-cable-deal-closes-405025" data-original-url="https://www.multichannel.com/news/charter-time-warner-cable-deal-closes-405025">RELATED: Charter-Time Warner Cable Deal Closes</a></p><p>The new deal, which broadens the timeframe by four years, also extends and streamlines CSG’s existing billing and customer care agreements with TWC and BHN into a single Charter contract.</p><p>Tied in, Charter will also deploy CSG Workforce Express for field service management, scheduling, dispatch, automation and mobile technician support.</p><p>Financial terms were not disclosed.</p><p>“Charter continues to expand its award-winning Spectrum brand by rapidly bringing innovative, consumer friendly solutions to market,” said Mike Ciszek, SVP, billing strategy and operations for Charter, in a statement. “Charter has successfully partnered with CSG for more than 20 years in our pursuit of delivering an exceptional customer experience to our consumers and we are pleased to extend and expand our relationship.” </p><p>AT&T, Comcast, Dish Network, ESPN, Orange, and Verizon are among other key CSG partners in the sector. </p>
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